As part of our commitment to responsible gambling you may find that we have set limits on your account.

We do this in order to keep our customers’ gambling affordable.

Please note that these limits are subject to ongoing reviews by bet365.

Any Limits applied to your account by bet365 are separate and independent to any personal Deposit Limits you choose to set.

We may impose limits on the maximum amount you can lose over a calendar month period. Losses are defined as total deposits minus total withdrawals over a certain period (net deposits).

In accordance with strict regulatory requirements, where your net deposits exceed the following values in a calendar month we may need to ask you to provide further information in regards to your financial situation:

Until you have provided further information, it may be that you are unable to make further deposits in the calendar month.

Where further information is required you will be notified of this upon logging in to your account.

Once you have supplied all information requested, a tailored Monthly Net Deposit Limit will be applied to your account.

Your Net Deposit Limits are the sum of all processed deposits minus withdrawals on a rolling basis.

Once you have reached your net deposit limit, further deposits would be prevented.

For example, if you have a Monthly Net Deposit Limit set for €300, you deposit €200 and withdraw €100, you will have €200 available to deposit for the remainder of the calendar month period (€300 limit - €100 in net deposits).

Providing this information helps bet365 understand the impact gambling may be having on your finances.

We will process any personal information provided to us in line with our Privacy Policy.  Although we require employment details, we will not contact your employer as part of these checks or use this information for any other purposes.

Once you have supplied all information requested, a tailored Monthly Net Deposit Limit may be applied to your account.

Where a tailored Monthly Net Deposit Limit has been applied to your account by bet365 but you would like a higher limit, we will need you to provide us with additional documentation that clearly shows you have sufficient funds to support your gambling activity at the requested level on a monthly basis.

You can send your documents to KYCdocuments@bet365.com

Please note we will only accept one of the following documents:

Once the document has been submitted, a member of the team will review it as soon as possible to enable continued use of your bet365 account.

We will process any documentation provided to us in line with our Privacy Policy

All customers must set a Deposit Limit on their account to manage their spending.

In accordance with strict regulatory requirements, Deposit Limit requests equal to or above the following amounts (considered High Deposit Limits) may require you to contact us before we can action your request:

18 to 23 years old:

24 or over:

Unless you are requesting to increase an existing limit (in which case, a 7 day period of consideration is required), the maximum non-high limit for your selected period will be applied until you contact us.

When you request a High Deposit Limit, you will be informed on the confirmation page that you need to contact us to action your request. In addition, upon every login, you will be reminded that you have requested a High Deposit Limit and that you need to contact us.

When you contact us via Live Chat, you will be asked three questions:

Once complete, the trained responsible gambling advisor will review your request  on the Live Chat and approve your limit where possible.

From the point of your request, you will have seven days to contact us. If you do not contact us within this timeframe, your Deposit Limit request will be cancelled.